Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us atoliveandgray.in@gmail.com
ORDER TRACKING
How do I track my order?
Once your order is placed, it takes us 8-10 days to process it and dispatch from our factory. Once we dispatch your order, you will receive tracking details of your order on your Email.
Alternately you can Whatsapp us at 8799760454 or email us at oliveandgray.in@gmail.comto know your current order status.
PAYMENTS
What Payments option do you provide?
We have all the payment options available like UPI, Google Pay, Phonepe, Paytm, Net banking, Card (All cards accepted).
Is Cash On Delivery Available?
No, we do not offer a Cash on Delivery (COD) option for orders due to the higher RTO rate. However, we do provide a partial COD option, where customers can pay a portion of the order total and the remaining amount as COD. To avail this option, there is a button on every product page. Simply click on it, and you will be directed to our WhatsApp chat.
When will I get my order?
Our standard delivery time is between 12-14 business days from the date of order, depending on the product. For the exact delivery time, you can email us or contact us on WhatsApp at 8799760454.
How can i trust your website?
Since 2019, we have delivered over 20,000 orders, and we continue to grow! To check out our genuine customer reviews, please visit our website athttps://oliveandgray.in. Scroll to the bottom to find over 1,000 testimonials and feedback, along with pictures shared by our customers. And yes, we have an awesome Instagram page with more than 24,000 followers!
RETURNS
Do you accept returns?
We accept product returns only if the item received is damaged or different from the one ordered. In case of either of these issues, please WhatsApp us at 8799760454 or email us at oliveandgray.in@gmail.com to process your return.
I have received damaged product, what to do now?
We are sorry to hear that! It doesn't happen 99% of the time, but please rest assured that we will send you a new product immediately once it is brought to our notice. Please email us atoliveandgray.in@gmail.comto get your order redone and resent.
SHIPPING
Do you charge extra for shipping?
No, we do not charge anything extra for shipping. Shipping costs are included in our prices.
Do you ship internationally?
Yes, we do offer international shipping. If you live outside India, please message us on WhatsApp at 8799760454 or email us atoliveandgray.in@gmail.comwith the product you want and your complete address, including the pin code. We will get back to you with the shipping charges.